Contact Us

Jalan.net answers your questions about our English Site by email or phone in English.
Please contact us by phone for urgent matters.

Your phone inquiries will be recorded for our correct answers.
Following information is helpful for our quick and correct answers.
-Reservation number at Jalan.net
-Name of hotel/ryokan
-Date(s) reserved/stayed

Problems in making / changing / canceling reservations

We cannot offer these operations for you. Reservations on Jalan.net have to be made by users

[Jalan.net Support Desk]
Domestic call: 03-5960-8629
International call: +81-3-5960-8629
9:00 – 21:00 (from 31 December to 3 January, 9:00 – 18:00)

Problems after you reserve or problems during your stay

If you have any problems after your reserve or during your stay, or you were not offered appropriate services during your stay as stated in Jalan.net.

[Jalan.net Hot Line]
Toll free: 0120-15-5971
11:00 – 13:00 / 14:00 – 17:00 (excluding Saturdays, Sundays, the year-end and New Year holidays)
Sorry, the toll free number cannot receive international calls.
For International calls, please call "Jalan.net Support Desk" shown above.

Email inquiries

For questions about our English site, please contact us by email using "Email Inquiry Form" at the page bottom.
You may need longer time to receive answers on Saturdays, Sundays, and holidays.

Please enter following information required in the form:
-You need help: Select "about English Site" from the pull-down menu.
-Reservation number: Enter the 8-digit reservation number at Jalan.net.
-Category: Select appropriate category from the pull-down menu.
-Name: Enter you full name.
-Email address: Enter correct email address .
-Your issue: Tell us about your issue in detail.

*An email will be sent to your address to confirm that we receive your inquiry.
When you use mobile phone address, please make sure that you can receive emails from "@msg.x.recruit.co.jp".

<Attention>
-We may need longer time to answer depending on your inquiries, or cannot answer for inappropriate ones.
-We may answer by phone for urgent issues.
-We cannot resolve your problems on reservation contract.
-Your name, email address, and reservation information will be passed to the hotel/ryokan, to ask them about your issues. Please read our privacy policy before sending your inquiries.